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Stripe Integration

docs101 uses Stripe as its payment processor for subscription billing. Stripe securely handles all payment transactions — docs101 never stores your credit card data.

Important distinction

docs101 creates your invoices. Stripe only processes your docs101 subscription payments. The invoices you create for your customers in docs101 are completely separate from Stripe's payment processing.

What Stripe Does​

Stripe handles the payment side of your docs101 subscription:

  • Securely collects and stores your payment information
  • Processes recurring subscription charges
  • Provides PCI-compliant payment infrastructure

For details on plans, pricing, and billing cycles, see Subscription & Billing.

Automating Invoice Creation from Stripe Payments​

If you receive payments through Stripe in your own business, you can connect docs101 to automatically generate invoices for incoming Stripe payments. This saves you from manually creating an invoice for each transaction. Contact our support team at support@docs101.com to learn more about this integration.

Managing Your Subscription​

You can manage your docs101 subscription directly within the app:

  1. Click the gear icon in the top right corner of the header
  2. Select Subscription from the menu

From the subscription page you can:

  • View your current plan and billing cycle
  • Upgrade or downgrade your plan
  • Cancel your subscription
  • When changing plans or entering payment details, you are redirected to Stripe's secure checkout

For a full guide on plans, upgrades, downgrades, and cancellation, see Subscription & Billing.

Viewing Your Invoices​

To view and download your docs101 subscription invoices:

  1. Click the gear icon in the top right corner of the header
  2. Select Subscription
  3. Go to the Payments tab
  4. View your payment history and download invoices

Troubleshooting​

Payment Failed​

If your subscription payment is declined:

  • Go to your subscription page and update your payment method via Stripe
  • Verify your card is not expired and has sufficient funds
  • Contact your bank if the card is valid but still declined
  • Stripe retries failed payments automatically
warning

If payment continues to fail after multiple retries, your subscription may be cancelled automatically and your account will revert to the Free plan.

Missing Invoices​

If you cannot find your subscription invoices, contact our support team at support@docs101.com.

Billing Questions​

For questions about charges or billing, contact our support team at support@docs101.com.

Security & Privacy​

Your payment information is handled securely by Stripe:

  • All card data is encrypted using PCI DSS compliance standards
  • docs101 never sees or stores your full credit card number
  • Stripe uses industry-leading fraud detection and prevention

For more information, see Stripe's Security & Compliance page.